UGO Wallet Privacy Policy

This Privacy Policy sets out the manner in which UGO Mobile Solutions L.P. (“UGO”, “we”, “us”) collects, uses, discloses and otherwise handles the personal information of our customers when they interact with UGO, including by using UGO's digital wallet application (“UGO Wallet”).

A. Collection and Use of Personal Information

The term “personal information” means information about an identifiable individual, and includes your name, address, postal code, mobile number, email address, date of birth, employment status, industry, occupation and other information.

We may collect personal information when you interact with UGO, including when you:

  • Download and launch the UGO Wallet app;
  • Register to use UGO Wallet;
  • Use the following UGO Wallet functionalities:
    • Storing and using gift, loyalty, membership and other cards;
    • Adding and using a compatible payment card (e.g. credit card);
    • Using funds in your UGO Wallet account;
    • Storing and organizing your paper or electronic receipts;
    • Using a UGO personalized email address “@ugowallet.ca” to send or forward receipts from merchants; or
    • Using card suggestion capability to obtain quick access to cards based on usage and/or geo-location;
  • Consent to receive information and offers from UGO; or
  • Contact us with a comment, question or complaint.

Information collected by UGO may be used to confirm your identity, protect from fraud and error, to comply with legal and regulatory requirements, for analytics and reporting, to generate offers and to otherwise provide and enhance the UGO services. In addition, UGO collects and uses personal information as follows:

i. Downloading the UGO Wallet app: When you download the UGO Wallet app to your mobile device, we may collect device-related technical information (as outlined in more detail below) for the purposes of determining whether your device is compatible with, and eligible to use, the UGO Wallet app.

ii. Registering to use UGO Wallet: When you use UGO Wallet for the first time, you will be asked to register and provide us with your information, including contact information.

iii. Adding and using a loyalty, gift, membership or other card in your UGO Wallet: When you add a loyalty, gift, membership or other card (“Card”) to your UGO Wallet, we will collect information necessary to facilitate your use of the Card through the UGO Wallet. When you use a Card that you have added to your UGO Wallet, UGO and the merchant will use information about the Card in order to facilitate and complete the transaction. UGO may receive confirmation that the transaction was successful, and in some cases, may also receive the number of loyalty program points you have earned in connection with the transaction for the purposes of notifying you that the points have been deposited to your loyalty program account. If you have geo-location enabled and choose to use the card suggestion capability, the approximate physical location of your device may be used to customize the display of Cards in your UGO Wallet. If you do not enable geo-location and still choose to use the card suggestion capability, information about your usage of Cards may be used to customize the display of Cards in your UGO Wallet.

iv. Adding and using a compatible payment card: When you add a compatible credit card or debit card (“Payment Card”) to your UGO Wallet, we will collect information necessary to facilitate your use of the Payment Card through your UGO Wallet. For certain compatible Payment Cards, you will be redirected to your Payment Card issuer's mobile application log-in page so your Payment Card and your identity can be verified. For further clarity, we will not collect nor use credentials associated with your Payment Card issuer account. When you use a Payment Card that you have added to your UGO Wallet to facilitate a purchase at merchants that accept contactless payments, UGO, your Payment Card issuer, and the merchant will use information about the Payment Card to facilitate and complete the transaction. UGO may also receive confirmation that the transaction was successful.

v. Loading, using and sending funds with UGO Wallet: When you load funds into your balance account within UGO Wallet (“Balance Account”) or when you cash out those funds, we will collect information necessary to load or cash out the funds and maintain a record of the funds in your Balance Account. When you use your Balance Account to make a purchase with a select merchant, UGO and the merchant will use information from your Balance Account in order to facilitate and complete the transaction. UGO may receive confirmation that the transaction was successful. If you use your UGO Wallet to transfer funds from your Balance Account to another individual, UGO will collect the information necessary to facilitate the transfer. UGO will collect the mobile device number of the recipient for the purpose of notifying him or her of the transfer.

vi. Using the receipts feature: When you (a) upload digital representations of your receipts or (b) forward or otherwise have sent electronic receipts or any other emails to your UGO personalized email address “@ugowallet.ca”, UGO will collect the information contained on these receipts and emails. The information contained in the digital representation of your receipt may include your name, address, a portion of your card account numbers, description of the goods and services, and the location of the merchant.

vii. Offers and other communication: When you register with UGO or use your UGO Wallet, we may contact you by e-mail, phone, mail, text message, push notification or other similar methods with offers, surveys or information that we believe may be of interest to you. We may also display tailored in-app offers, surveys or ads through third party websites about products, services and promotions relating to UGO, its partners and other third parties that may be of interest to you. You can choose to not have us contact you with marketing offers by contacting us as outlined below.

viii. Relationship-based Ads on Third Party Websites: Depending on your marketing preferences, we may use your contact information for the purposes of enabling the delivery of tailored UGO ads on third-party websites such as social media or webmail sites with which you have a relationship. To opt-out of receiving such relationship-based ads, update your settings on your social media or webmail sites.

ix. Customer Service: When you contact us with a question, comment or complaint, register for updates through our website, enter one of our contests, sign-up for one of our promotions, answer one of our surveys, or leave a comment on our website or social media sites, you may be asked for information that identifies you (such as your name, address and a phone number) along with additional information we need to help us answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service, product and service offerings, and promotions.

B. Collection and Use of Technical Information:

When you use UGO Wallet, we collect the Internet Protocol (IP) address and other device-related information such as the make and model of your device, its operating system, mobile device identification number (IMEI), Media Access Control (MAC) address, geo-location (if enabled on your device), Integrated Circuit Card Identifier (ICCID), which identifies your SIM card, information about its screen size, and the date and time of your use. We use this information to facilitate the operation of UGO Wallet, to help us understand how our users’ use the UGO Wallet app, for our internal analytics and reporting, and to monitor and improve UGO Wallet. Such device-related information may be used as a mobile marketing identifier to offer UGO content and advertisements to you in third party mobile applications. To disable this feature, refer to the advertising settings on your device.

Please note that the ability to collect certain personal information is controlled by your device. Please refer to the documentation for your device regarding how to allow or block the collection of location or device information. If you choose not to provide location or certain device information, some services you request may not operate optimally.

C. Disclosure of Personal Information

We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out in this Privacy Policy, including:

i. Transactions: When you use UGO Wallet to complete a transaction by way of a Card, Payment Card or your Balance Account, we facilitate the disclosure of information related to your device and such Card, Payment Card or your Balance Account, to the merchant or their payment processor in order to process the transaction.

ii. Sale of Business: We may transfer any information we have about you in connection with a merger or sale involving all or part of UGO or as part of a corporate reorganization or stock sale or other change in corporate control.

iii. Service Provider Arrangements: We may transfer (or otherwise make available) your personal information to our affiliates, partners and other third parties who provide services on our behalf. For example, we may use service providers to host UGO Wallet-related services, facilitate transactions, or send offers or other communications on our behalf. Your personal information may be maintained and processed by our affiliates and other third party service providers in the US or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own purposes.

iv. Legal: UGO, our affiliates and our Canadian, US and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, to meet requests for information from regulators or to satisfy legal and regulatory requirements applicable to us, or as otherwise required by applicable Canadian, US or other law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims, protecting our rights or property, or as otherwise permitted by law.

D. Safeguards

We have implemented administrative, technical and physical safeguards designed to protect personal information in our custody and control against unauthorized access, use, modification and disclosure, including appropriate measures to protect the safety of Card and Payment Card information. For more information about this feature, please refer to the FAQ.

E. Access to your Personal Information

You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. To request access, updating or correction of inaccuracies in your personal information that we have in our custody or control, email or write to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

Changes to the Privacy Policy

This Privacy Policy was last updated June 5, 2017 and may be updated periodically to reflect changes to our personal information practices. We strongly encourage you to refer to this Privacy Policy often for the latest information about our personal information practices.

How to Contact UGO

If you have any questions, comments or complaints about this Privacy Policy, or to opt out of marketing offers, please contact us as outlined below:

Phone: 1-844-838-1192 (Monday to Friday from 8am-8pm Eastern Time)
If you're calling from outside of North America:
1-844-838-1195
Email: contactus@ugo.ca
Mail: UGO Mobile Solutions L.P., 33 Bloor Street East, Suite 700,
Toronto, Ontario, M4H 3H1