UGO Wallet Support

Need help with UGO Wallet? Our UGO Customer Care Team is ready to help you with any questions about UGO Wallet.


Contact us by email

Send us an emailĀ at contactus@ugo.ca. The UGO Customer Care Team will get back to you as soon as possible.

Contact us by phone

From North America: call 1-844-838-1192 toll free.
Outside of North America: call 1-844-838-1195, also toll free.

Monday to Friday between 9am and 6pm Eastern Time (ET).

Have a complaint?

If you have any complaints, please contact the UGO Customer Care team using the contact information mentioned above and we will work with you to address your complaint. You may escalate your complaint to the Ombudsman by following the procedure found here.

Have a card-related question?

For any questions related to credit cards, loyalty cards, or gift cards, please contact the card issuer or provider.