Your information travels safely with us
UGO uses on-demand activation when making a contactless payment with your participating credit card, which means your credit card information is transmitted only at the instant you use UGO Wallet to make a payment. That means you have more control of where and when your information is shared. Plus, it's always encrypted.
UGO Wallet keeps your info under wraps
Protecting your sensitive data is very important to us. Your loyalty, membership, gift or other card information is encrypted in your backups to the UGO Cloud. And UGO Wallet never stores your credit card number, expiration date or security code on UGO Cloud or anywhere in our system.
This is one tough nut to crack
When you use the Backup feature to save your loyalty, gift, membership or other cards on UGO Cloud, your information is securely encrypted.
Get an extra line of defense
You can add extra protection by requiring a password, passcode, or Touch ID, depending on your device, to be used each time you open your UGO Wallet. When using credit cards on UGO Wallet, passcodes are always required as a standard security measure. Passwords and passcodes are personal, so never share them and never let someone else register their fingerprint for Touch ID on your device!
Got a question or a problem?
Speak directly with a member of our UGO Customer Care Team for any questions about UGO Wallet by calling our toll-free number:
Within North America: 1-844-838-1192
Outside of North America: 1-844-838-1195
We offer phone support from Monday to Friday between 8am and 8pm Eastern Time (ET). Or email us any time.
For any credit, loyalty, membership or gift card account-related questions, please call your card issuer or provider.Get support