Why isn’t the retailer/merchant able to scan the barcode on the loyalty, gift, membership or other card screen and what should I do?
Some scanners are unable to scan from smartphones. You can try rotating your smartphone so the barcode appears in landscape mode, displaying a larger barcode. If that fails, ask the retailer or attendant to manually key in the displayed card number. Alternatively, you may want to adjust the brightness in screen settings as this may help.
Have other questions? Check out the UGO Support section.