Why do I get an incorrect card number error when I manually enter the number for some of my cards?
When you manually enter your card numbers, you might be on the receiving end of an error message. Here are a few reasons why this might happen:
1) You mistyped the number
2) You entered the wrong set of numbers
3) There may be numbers that are part of the barcode that are not visible on your physical card
Sometimes scanning the card can work better than entering it manually. If you continue to have issues you can call us toll free at 1-844-838-1192 (outside of North America 1-844-838-1195), Monday to Friday between 8am and 8pm Eastern Time (ET). Or email us at any time.
Have other questions? Check out the UGO Support section.