UGO Support

Do you have questions about UGO?
We'll help you find your way.

If I've qualified for an e-gift card as part of a promotion, how can I claim it?

To claim your e-gift card, go to the main menu in the top left-hand corner of the screen and choose Marketplace. Click on the e-gift card that's waiting for you to claim. Then, just choose Add or the + sign in the top right-hand corner of the screen.

Once you've claimed it, the e-gift card will appear in your main UGO Wallet screen, ready for you to use!

If you change smartphones, your e-gift card will be back in Marketplace, waiting for you to claim again. Just follow the instructions above a second time and the same balance will be available on your e-gift card.

Have other questions? Check out the UGO Support section.